Danny Huynh

EDUCATION + SKILLS

DIGIPEN INSTITUTE OF TECHNOLOGY | BFA in Digital Art & Animation | 2008 - 2012

TOOLS | Photoshop, Sketch, Affinity Suite, Word, Excel, PowerPoint, Outlook

EXPERIENCE

CONTENT TEST SPECIALIST | Amazon | Jan 2018 - Present

  • Processing 1,500+ app submissions to ensure quality standards and adherence to content policy.
  • Maintaining detailed and accurate evaluation notes on issue tracking for 60+ high priority apps.
  • Collaborating with 4 different program management teams to address high priority escalations.
  • Implementing a new inventory system to aid in baselining and tracking of 240 mobile devices.
  • Preparing visual assets for 15 newsletters and UI mock ups for 6 proposed application projects.
  • Launching a new process to support marketing teams for large promotional events like Prime Day.
  • Managing a project to support business development teams for livestream events like Super Bowl.
  • Coordinating the onboarding and training process for new team members with new resources.

INVESTIGATION SPECIALIST | Amazon | Aug 2016 - Dec 2017

  • Cross-referenced 8 web-based databases to recover 300+ lost shipments for third party sellers.
  • Requested assistance from 75 fulfillment centers across the US for more thorough investigation.
  • Calculated fees corrections for 150 shipments based on unit dimensions using Excel-based tools.
  • Designed 4 diagrams for new specialists to reference during training in operational procedures.

JUNIOR LCM AUDITOR | Aquent at Microsoft | Feb 2016 - Aug 2016

  • Participated in weekly meetings with 4 program managers and engineers to prioritize workload.
  • Audited results of collected business data by a team of 30 researchers for quality and accuracy.
  • Drafted and tested new guidelines to streamline the process of gathering business information.
  • Assisted engineers in researching 1200+ entries of business data for high priority escalations.

VISUAL DATA ANALYST TRAINER | Randstad at Google | Apr 2014 - Feb 2016

  • Led 2-week training courses through presentations and assignments for 8 new data analysts.
  • Planned and maintained 12 training documents and 50 weekly meeting notes / policy updates.
  • Acted as point of contact on a team of 20 data analysts to answer any questions and concerns.
  • Reviewed and provided feedback on team members’ work in order to meet policy guidelines.
  • Outlined 100+ interior maps using proprietary mapping software across 6 country launches.